Terms of Use

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Terms of use

Re:word and its affiliates provide their services to you subject to the following conditions. If you visit or purchase services or products from reword.ca, you accept these conditions. Please review them carefully. In addition, when you use any current or future Re:word service or product, or visit or purchase from any business affiliated with Re:word, whether or not it is included in the reword.ca website, you also will be subject to the guidelines and conditions applicable to such service or business.

1. Confidentiality, Ownership and Copyright of Documents

Re:word is committed to providing a secure, reliable and confidential service to our customers.

All of our staff members, including our editors, have signed confidentiality agreements with Re:word and their qualifications have been established to our complete satisfaction. For more information on our privacy policy, please view the Privacy Policy page. We take the protection of intellectual copyright, classified material and other forms of confidential documents very seriously. Our customers retain sole copyright, ownership and control over all materials submitted to Re:word for proofreading and editing, including any materials subsequently created or developed by Re:word.

2. Content of Submitted or Created Materials

Customers are advised that plagiarism and breach of copyright are serious offenses. Re:word reserves the right to decline requests for price quotes from any potential clients whose job involves the reworking of plagiarized content. In situations where copyright infringement or plagiarism is discovered or suspected after a document has been accepted for editing, customers are advised of the serious nature of such breaches and editing will not proceed. Although we recognize the right to free speech, Re:word reserves the right to refuse to proofread and/or edit or create any document that advocates or incites violence, hatred or discrimination, as well as any document that is obscene or pornographic, or in contravention of national and international laws.

Users of the Re:word website are prohibited from posting or transmitting to the site any material that is virus infected, unlawful, threatening, slanderous, defamatory, obscene or pornographic, as well as any other material that would violate any law. The information contained in customer documents edited by Re:word may include opinions or views that are not those of Re:word or any person associated with Re:word. Re:word is not responsible or liable in relation to the use of any information contained in customer documents including misleading or defamatory statements, or the infringement of third-party copyright.

3. Service Quality and Standards

Re:word strives to provide complete satisfaction to our customers through a top-quality editing, writing and translation service. All documents are proofread, edited or created to a high and exacting standard. However, we do not guarantee that edited documents are “perfect” and “error-free.” We’re human. Re:word is not liable for incidental, indirect, consequential, special, punitive or exemplary damages, including lost revenues or profits, loss of business or loss of data related to this service. This exemption applies to any claim, loss or injury based on errors or omissions, interruptions or any other inaccuracies that may appear on the Re:word website or in an edited customer document.

Re:word is not obligated to refund the cost of the service in the case of an edited document being less than perfect. We request that the customer contact us if not completely satisfied with the service and we will make every effort to remedy the situation.

The customer is responsible for reviewing the edited document upon completion and contacting Re:word should any errors be discovered. Re:word will correct any outstanding issues with a document through our complaints process: the customer must submit his or her complaint in writing. Our partners will then review all communications and respond to the customer in a timely fashion with a remedy.

4. Electronic Communications

When you visit reword.ca or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

5. Accuracy of Client Information

The customer is responsible for providing true and accurate information with respect to his or her name, address, phone number, email address and all payment details. Failure to provide correct and accurate information can result in a refusal to provide service. The customer assumes all responsibility for any problems, errors and issues, as well as legal liability resulting from such false information. All information submitted by the customer is confidential and secure.

6. Ownership and Copyright of Business Names and Website Content

The Re:word website, any subsidiary websites and the business name “Re:word” are owned and operated by Re:word. All material on this site and subsidiary sites including services, images, policies, copy and prices are protected by international copyright and trademark law. These names and the website content cannot be used, copied, reproduced, republished, transmitted, framed, printed or modified without the express permission of Re:word. Anyone wishing to link to the Re:word website or advertise our services should contact us first.

7. Refusal or Denial of Service

Re:word reserves the right to deny or refuse service to any customer or prospective customer for any reason and without explanation.

8. Financial Fraud or Theft

Re:word is not liable for the fraudulent use of any credit card or other payment method that may be used to purchase its services.

9. Indemnification

The customer agrees to indemnify and hold Re:word and anyone associated with Re:word harmless from any claim or demand, including reasonable fees and costs for the service of an attorney, or as may be made by any third party due to or arising from use of the site or service, or violation of the Terms and Conditions by the customer, or infringement of any intellectual property or other right of any person or entity by the customer. Re:word gives no assurances or warranty regarding the accuracy, currency or applicability of any of the website contents in relation to specific situations and particular circumstances, and disclaims all liability with respect to such information.

10. Technical Disclaimer

Re:word is not liable or responsible for service delays resulting from unforeseen circumstances, such as technical problems, including server or connection issues that are beyond our control. We will make every effort to meet deadlines and communicate with customers in the case of technical problems. Re:word is not liable or responsible for any damage to computer hardware or software arising from the distribution of a computer virus through the use of the Re:word website.

11. Termination of Service and Contractual Obligations

In the event a customer violates any or all of the Terms and Conditions contained in this document, Re:word reserves the right to terminate all service and contractual obligations with the customer. Furthermore, Re:word may, at its discretion, discontinue or terminate operation of its website, services or trading name without notice at any time and for any reason.

Re:word is committed to providing exceptional editorial services at affordable prices. However, Re:word is not obligated to refund the purchase price of any service under any circumstance unless explicitly agreed to by Re:word. If applicable, any refund will be granted within five business days from receipt of a request. Price, terms and availability are subject to change without notice. All prices quoted are in Canadian dollars (CAD) unless otherwise stated. Re:word and its affiliates reserve the right to request payment prior to delivery of service, to refuse service or to cancel orders at its sole discretion.

Purchase prices and invoices may be based on information that you provide to us, including the word count of the documents you are submitting for service. You represent and warrant that such information is accurate, and you agree to pay to Re:word any additional charges arising from any inaccuracy in such information within seven days of notification thereof. Re:word is not obligated to verify the accuracy of such information but will refund to you any overpayment arising from inaccuracy therein within five business days of the discovery thereof.

Re:word may, at its sole discretion, offer monthly invoicing arrangements to regular business and personal customers, and agree to additional or modified terms for such arrangements. Unless otherwise agreed to in writing, payment is due when an invoice is rendered. NSF cheques and payments more than 90 days past due may be subject to administrative charges of up to $50 (CAD) and interest at a rate of 1.5% per month (19.56% APR).

The customer is responsible for providing accurate and descriptive requirements to Re:word at the time of submitting a job, or prior to a quote being issued. These requirements form the statement of work. Failure by the customer to provide correct and accurate information in the statement of work may result in the cancellation of a transaction. Where a transaction is cancelled due to a breach of these terms and conditions, a refund will be offered to the customer of all money paid less any associated cost incurred by Re:word, including bank/transfer fees and editor costs. The customer assumes all responsibility for any problems, errors and issues, as well as legal liability resulting from an incorrect statement of work.

Re:word reserves the right to cancel service to any customer when a virus is suspected in submitted documents. In the case of a transaction, a refund will be issued less any associated cost incurred by Re:word, including bank/transfer fees, editor costs and virus removal costs.

Re:word reserves the right to cancel service to any customer for any reason and without explanation.

Account customers submitting work to Re:word are responsible for paying the monthly invoice in full within 30 days of the date of the invoice. Failure to meet this requirement may result in a termination of services by Re:word and subsequent action to retrieve arrears.

12. Privacy

Please see our privacy policy, which is incorporated herein by reference.

13. Jurisdiction

Re:word is governed by the laws of the province of Ontario; by accepting these terms and conditions, you submit to the jurisdiction of the courts in that province.

14. Modification of Terms and Conditions

The terms and conditions contained herein may be modified, amended, altered, changed, reorganized, rewritten or revoked at any time, for any reason and without notice.

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